FAQ
Frequent questions about the studio
In short: what we build, how long it takes, what it costs and how the support runs – without GastroFlow product text.
Studio and services
What Fenix Web is — and for whom.
The delimitation first so that the later answers sit.
Fenix Web is a software and web studio in Vienna: websites for companies of all industries, automation between existing systems and individual software, if standard is not enough. GastroFlow and NeoPOS are our own products — proof of product competence, not the only topic.
For companies with recurring processes: crafts, trade, services, health, associations, administration and gastronomy. The industry changes, the problems rarely — Requests go down, data is double-typed, the website remains a prospect instead of a tool.
Individual design, clear information structure and transfer of domain, hosting and access to your accounts. No template look that ten other companies have on the same street – and no attachment to a foreign platform.
Yes. Automation connects existing systems (forms, lists, accounting, CRM) instead of replacing everything. Individual software works if no standard covers the processes – with a fixed price and written scope before it starts.
Expiration and duration
From request to launch.
The same deadlines as on the homepage and the price page.
Briefly write what it is about → free initial check with assessment → concept and offer with scope and schedule → implementation and launch. The details are on the page “This is how it works”.
A website project is usually ready for launch in four to six weeks; a small appearance often in three to four weeks. Automation and individual software depend on the scope — the schedule is on offer, not as a vague estimate.
Access to domain and hosting (or the willingness to create it), existing text and images if available, and a contact person for sharing. What is missing, we clarify in the first check – without form marathon.
Usually not. Automation usually means connecting systems. Where a change really makes sense, we say it and justify it — don’t sell at any price.
Prices and assistance
What it costs and what comes after.
Figures belong to the price side; Here is just the orientation.
Website packages start from 2,900 euros once, the larger expansion stage from 6,900 euros. Ongoing care is optional (from 199 / 299 / 590 euros per month). Automation from 1,500 euros plus operation from 149 euros. All amounts and the comparison are below prices.
No. The ongoing support is a separate, monthly cancellable position. Without assistance, we provide access and documentation; with care we take care, security updates and minor adjustments.
No. What is not in writing will be discussed in advance – not charged subsequently. Domain and hosting run to your accounts; Third-party costs (e.g. plugins, special services) we name transparently.
You. Domain, hosting and accesses run to your accounts, data remains in your instance, the source code is passed. A change is possible at any time.
Entry and demarcation
How to start — and what GastroFlow is.
Two entries, a clear border.
The free digital check provides an overview without conversation in a few minutes. If you prefer to write: two sentences to the contact - Answer usually within a working day.
No. GastroFlow is our catering product (food card, QR order, kitchen, reservation). The studio builds projects for all industries. If you are looking for catering software, you will find FAQ, procedure and GTC on the GastroFlow pages.
The studio is located in Vienna; Projects run remotely and on site. Assistance Mo–Fr, 9–18. appointments on site by arrangement.
Next step
One more question open?
Two sentences are enough. You get an assessment – even if a project does not pay off.